How XPRO collects, uses and protects information, and the terms that apply when you use our platform.
Last updated: [INSERT DATE] · Applies to: [XPRO / your registered business name] (ABN [INSERT ABN])
[XPRO / registered business name] ("XPRO", "we", "us", "our") provides an all-in-one business growth platform — including websites and landing pages, CRM and pipeline management, unified messaging, automation, bookings, reviews, payments, reporting, and social media management — to small and medium businesses in Australia.
This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It applies to our own handling of information as a business, and to how our platform is set up to help you handle your customers' information as our client.
Depending on how you interact with us, we may collect:
We do not intentionally collect sensitive information (such as health, racial or religious information) unless you provide it to us directly and it is reasonably necessary for the service you've requested, and where required, with your consent.
We collect personal information directly from you when you:
We may also collect information automatically through cookies and similar technologies (see section 10), and occasionally from third parties such as our payment processor, or publicly available business sources, where reasonably necessary to provide our services.
We use personal information to:
We only use personal information for the purpose it was collected for, or a purpose you'd reasonably expect, unless we have your consent or are otherwise permitted or required by law.
XPRO includes AI-assisted features (such as conversation and content assistance, and review response support) as an optional part of some plans. Where these tools are used:
[Confirm with your solicitor exactly how your AI features operate in practice, so this section accurately reflects what they do — this is an active area of regulatory focus.]
We don't sell personal information. We may share it with:
We require our service providers to protect personal information consistently with this Policy and the APPs.
Some of the infrastructure and service providers we rely on to deliver the XPRO platform may store or process information outside Australia (for example, on cloud servers located overseas). Where this occurs:
By using our services, you acknowledge that some personal information may be handled overseas as described above.
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure hosting, and staff practices around data handling.
No system is completely secure, and we cannot guarantee absolute security of information transmitted to us or stored on our systems or those of our service providers.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, or as required by law (including tax and accounting record-keeping obligations), after which it is securely deleted or de-identified.
If we experience a data breach that is likely to result in serious harm to an individual, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
[Confirm your actual internal data breach response process here, or note that one is maintained separately and available on request — the OAIC expects businesses to have a documented breach response plan, not just a policy statement.]
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and support our marketing. You can control or disable cookies through your browser settings, though some parts of the site may not function properly if you do.
[List actual tools in use — e.g. Google Analytics, Meta Pixel, LinkedIn Insight Tag — and confirm whether a cookie consent banner with active, granular consent is implemented, which is expected practice under current OAIC guidance.]
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it's inaccurate, out of date, incomplete, irrelevant or misleading. In some cases, you may also be able to ask us to delete information we no longer need.
To make a request, contact us using the details in section 12. We'll respond within a reasonable timeframe and won't charge for making a request, though we may charge a reasonable fee to cover the cost of giving access in some cases.
If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
For any privacy questions, requests or complaints, contact:
[Business name]
[Privacy contact name / role — the OAIC expects a nominated point of accountability]
Email: [INSERT EMAIL]
Phone: [INSERT PHONE]
Address: [INSERT ADDRESS]
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.
Last updated: [INSERT DATE] · Governing law: South Australia, Australia
These Terms and Conditions ("Terms") govern your access to and use of the XPRO platform and related services ("Services"), provided by [Business name] (ABN [INSERT ABN]) ("XPRO", "we", "us", "our").
By signing up for, accessing or using our Services, you ("you", "your", "the Client") agree to be bound by these Terms. If you're agreeing on behalf of a business, you confirm you have authority to bind that business.
XPRO provides an all-in-one business growth platform which may include, depending on your plan: websites and landing pages, CRM and pipeline management, a unified communication inbox, automation and workflows, booking calendars, review and reputation management, payment and sales tools, social media management, AI-assisted support features, and reporting.
We may update, add to or change features of the platform from time to time to improve the Services, provided this doesn't materially reduce the core functionality you're paying for without reasonable notice.
Current plan pricing is set out on our website and is quoted in Australian dollars, exclusive of GST unless stated otherwise. GST will be added to invoices in accordance with Australian tax law.
Usage-based costs (such as SMS, email, phone lines, AI or selected premium tools) may apply in addition to your monthly plan fee, as disclosed on our pricing page and confirmed with you before setup.
We'll give you reasonable notice — [confirm your actual notice period, e.g. 30 days] — before any change to your plan pricing takes effect, and you'll have the opportunity to cancel before the new pricing applies.
XPRO operates on a month-to-month basis. There is no lock-in contract.
You're responsible for:
Let us know as soon as possible if you become aware of any unauthorised use of your account.
You agree not to use the Services to:
We may investigate suspected misuse and, where necessary, suspend access in accordance with section 11 to protect the platform, our other clients, or comply with the law.
You retain ownership of the business and customer data you input into the platform, including your leads, customer records and content. We don't claim ownership of your data, and won't use it for any purpose other than providing the Services to you, except as described in our Privacy Policy.
The XPRO platform itself, including its software, design, templates and underlying technology, remains the property of XPRO or our licensors. Nothing in these Terms transfers ownership of our platform or intellectual property to you.
On request, and subject to reasonable notice, we'll assist you in exporting your data if you leave the platform, to the extent technically feasible. [Confirm your actual data export process and any associated cost or timeframe.]
Basic technical support is included with all plans, covering platform questions and troubleshooting. This does not include ongoing marketing, campaign management or optimisation services, which are available separately as agreed with you.
We aim to keep the platform available and performing reliably, but as with any software service, we can't guarantee it will be uninterrupted or error-free at all times. Where reasonably possible, we'll give advance notice of planned maintenance that may affect availability.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law, or any other right that cannot lawfully be excluded. Where we're permitted to limit our liability for a failure to meet a consumer guarantee, our liability is limited, at our option, to resupplying the Services or paying the cost of having the Services resupplied.
To the maximum extent permitted by law, and subject to section 9:
We may suspend or restrict access to the Services if: payment is overdue and not resolved after reasonable notice; we reasonably believe the account is being used in breach of section 6; or we're required to do so by law.
Either party may terminate this agreement in accordance with the cancellation terms in section 4. On termination, your right to access the Services ends, though provisions relating to data, intellectual property, liability and payment obligations already incurred will continue to apply.
We may update these Terms from time to time, including to reflect changes in the law or our Services. We'll give you reasonable notice of material changes — [confirm your actual notice period and method, e.g. email plus 30 days] — before they take effect. Continued use of the Services after that point means you accept the updated Terms.
If a dispute arises, we encourage you to contact us first so we can try to resolve it directly. These Terms are governed by the laws of South Australia, and each party submits to the non-exclusive jurisdiction of the courts of South Australia.
Questions about these Terms can be directed to:
[Business name]
Email: [INSERT EMAIL]
Phone: [INSERT PHONE]
Address: [INSERT ADDRESS]